Nov 2021 - Present (1 y 8 m)
Gurugram, Hr, In
Customer Experience, Supply Onboarding & Transformations
Led and mentored a team of 18 engineers, fostering their technical growth and instilling a strong sense of ownership, resulting in reduced staff turnover and effective project execution.
Created a flexible and customizable workflow engine with a JSON-based UI layout generator, empowering business experimentation and accelerating feature delivery through configuration updates, setting the foundation for long-term success.
Improved the stability of the consumer app, significantly reducing customer experience issues from ~50/week to ~2/week. Introduced a consumer experience redesign, facilitating digital check-ins and online stay management.
Implemented personalized and context-specific cards on the homepage, increasing user engagement and maximizing revenue generation for the company.
Assembled, guided, and developed a group of 18 engineers to elevate their technical skills, cultivate a strong sense of ownership, and attain comprehensive project execution. The outcome was a minimized staƦ turnover, signifying eƦective leadership and team management.
Created a ﬂexible and customizable workﬂow engine with a JSON-based UI layout generator to aid in business experimentation and accelerate feature delivery via conﬁguration updates. This led to better impact and management of resources, setting up the pod for long term success.
Enhanced the stability of the consumer app, reducing the number for customer experience issues from ~50/week to ~2/week. Delivered a consumer experience redesign, enabling digital check-ins and online stay management. The homepage showcases personalized and context-speciﬁc cards to increase user engagement and maximize revenue generation for the company.