Stanza Living

Engineering Manager

Nov 2021 - Present (1 y 8 m)

Gurugram, Hr, In

Customer Experience, Supply Onboarding & Transformations

Led and mentored a team of 18 engineers, fostering their technical growth and instilling a strong sense of ownership, resulting in reduced staff turnover and effective project execution.

Created a flexible and customizable workflow engine with a JSON-based UI layout generator, empowering business experimentation and accelerating feature delivery through configuration updates, setting the foundation for long-term success.

Improved the stability of the consumer app, significantly reducing customer experience issues from ~50/week to ~2/week. Introduced a consumer experience redesign, facilitating digital check-ins and online stay management.

Implemented personalized and context-specific cards on the homepage, increasing user engagement and maximizing revenue generation for the company.